Ticket Protection Plan

We will not provide a refund where:

WE CANNOT OFFER REFUNDS OR TRANSFERS ON HOTEL SLEEPOVER EVENTS FOR EXAMPLE..RUTHIN CASTLE SLEEPOVERS.

WE CAN NOT REFUND ON EVENTS WITHIN 14 DAYS OF YOUR EVENT DATE. WE MAY BE ABLE TO OFFER TRANSFERS IF THE EVENT IS OVER 21 DAYS AWAY FROM THE DATE YOU CONTACT US WISHING TO CANCEL.

• an illness or the death of you, a member of your group or a member of your immediate family is caused by or is as a result of a pre-existing medical condition;
• you cannot provide a doctor's report for accident or illness;
• the symptoms that accompany a normal pregnancy are the sole reason you cannot attend a booked event;
• you cannot return any unused tickets or vouchers forming part of the booking;
• you cannot provide evidence of the unused tickets or proof of payment when applying for a refund;
• the booked event is cancelled, abandoned, postponed, curtailed or relocated;
• you decide not to attend a booked event other than for a reason included within this Booking Refund Protection;
• you are prevented from travelling to a booked event due to disruption of the public transport network which is public knowledge prior to the booked event;
• you can recover any part of the booking;
• in our reasonable opinion, you did not allow sufficient time to travel to a booked event;
• you carry out a criminal act which prevents you attending a booked event;
• you are prevented from travelling to a booked event due to an outbreak of a contagious disease and the Government or any agency acting on behalf of the Government has imposed a ban on travel.
• you make a false or fraudulent refund application or support a refund application by false or fraudulent document, device or statement.
• the cancellation results from physical or financial failure of air transport or airlines or delays resulting from air travel.

We will not pay for travelling or associated expenses ), or any loss other than the purchase price of the booked event.

PROTECTION PLAN WILL NOT BE REFUNDED IF USED OR IF UNUSED

We will not pay any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion, strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalisation of or requisition or destruction of or damage to property by or under the order of any government or public or local authority.

We will not pay any loss caused directly or indirectly by:

• ionising radiations or contamination by radioactivity from nuclear fuel or from any nuclear waste from the combustion of nuclear fuel;
• the radioactive toxic explosive or other hazardous properties of any explosive nuclear assembly or nuclear component thereof.

We will not pay any loss caused directly or indirectly by damage or destruction directly occasioned by pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds.

We will not pay any costs you incur in submitting or providing evidence to support your refund application.

General Conditions

a) you must make all necessary arrangements to arrive at the event on time.

b) you must not be aware of any material fact, matter or circumstance, at the time Booking Refund Protection is purchased, which may give rise to a refund request.

c) you must take all reasonable precautions to prevent or reduce any request for a refund.

d) Unless we agree otherwise:

i) the language of this document and all communications relating to it will be English; and

ii) all aspects of the contract, including negotiation and performance, are subject to English law and the decisions of English courts.

To apply for a refund or transfer please email

manager@mosthauntedexperience.com

Tel - 07772804044